Shipping policy

Shipping Policy

All products from The Bakehouse & Co. are handmade in small batches and prepared fresh to order.

Delivery Area

We currently deliver to mainland Great Britain only.

We do not currently ship internationally, to Northern Ireland, the Channel Islands, the Isle of Man, or other offshore and remote destinations where next-day delivery cannot be reasonably expected.

Dispatch & Delivery

Orders are prepared according to our weekly baking schedule.

Our expected delivery day is Saturday.

Orders placed by Wednesday at 11:59pm are normally prepared for delivery that coming Saturday.

Orders placed from Thursday onwards will normally be scheduled for the following Saturday.

We currently use Royal Mail Tracked 24 for postal orders.

Royal Mail Tracked 24 aims to deliver on the next working day after dispatch, but this is not a guaranteed service. Delivery dates shown on our website are therefore expected delivery dates rather than guaranteed delivery dates.

Handmade Food in Transit

Our products are handmade and carefully packed for postal delivery. However, food travels through a parcel network and some movement during transit is unavoidable.

Cakes and toppings may shift, delicate biscuits or cookies may occasionally develop cracks or breakages, and the presentation of your order may differ slightly from the product photography shown on our website.

Our photographs are illustrative of the product and serving presentation. As every item is handmade, natural variations in size, shape, finish and appearance should also be expected.

Minor cosmetic changes resulting from normal handling in transit do not normally affect the freshness, flavour, safety or overall quality of the product.

If your order arrives with damage beyond the normal transit effects described above — for example, if it is substantially damaged, unsafe, inedible, incorrect or materially not as described — please contact us as soon as possible with your order number and photographs of both the product and its packaging so that we can assess the issue.

This does not affect your statutory rights.

Delivery Delays

Once an order has been handed to the courier, delivery times are outside our direct control.

If your parcel is delayed, please contact us and we will assist where reasonably possible.

Because our products are fresh and may have a limited shelf life, please ensure that the delivery address entered at checkout is complete and accurate.

We cannot accept responsibility for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

Missed Deliveries

If delivery is attempted and no one is available, Royal Mail may leave the parcel in a safe place, with a neighbour, or provide instructions for redelivery or collection.

Please follow the tracking information provided by the courier.

Questions

If you have any questions about your delivery, please contact The Bakehouse & Co. through the contact details provided on our website.